Ross Stores, Inc.
The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.
Mitigating Theft & Fraud Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
Effectively communicate with store leadership and members of the Loss Prevention team.
Maintaining a Safe & Secure Environment Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
Minimizing Operational Shortage Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
Observe and provide feedback on proper checkout procedures for customers and associates.
Developing Great Teams & Partnerships Provide excellent customer service by greeting customers and answering questions.
Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.
* Other duties as assigned to support Loss Prevention initiatives.
Customer Service Focus
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
High School diploma or equivalent education
Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
Strong written and oral communication skills
Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
Excellent customer service skills
Demonstrated ability to effectively problem solve
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:
Retail experience or similar training
Loss Prevention/security work experience and/or training in a retail setting
Possession of current and valid security guard registration card
Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)
Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another
Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs
Must be able to stand and walk for prolonged periods of time (up to 8 hours per day) SUPERVISORY RESPONSIBILITIES:
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