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Job Details

Full-Time Loss Prevention Service Specialist

Location
Brooklyn, NY, United States

Posted on
Apr 02, 2021

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Profile

The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in “Center Core”. The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.

ACCOUNTABILITIES

PRIMARY RESPONSIBILITIES


Works to promote customer service in the store by implementing the Kohl's “Smile and Say Hi” initiatives and helping customers with their needs
Assists in implementing loss prevention strategy
Promote a neat and clean store appearance at the entrance
Conducts associate package checks
Works in “Center Core” or at entrances to deter theft and provide customer service


OTHER DUTIES


Will NOT make shoplifting apprehensions
May assist the loss prevention associates, as necessary
Conducts building and physical security inspections to minimize exposure to loss
Promotes a safe environment for associates and customers and responds to emergency situations


QUALIFICATIONS

REQUIRED


Maintains attendance according to Kohl's standards
Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
Maintains high ethical standards and adheres to Kohl's policies and procedures
Maintains standards of appearance by following the required Kohl's dress code
Ability to participate in physical activities, including walking, lifting and climbing on a regular basis


PREFERRED


Experience in a customer service environment
Prior experience in retail loss prevention, security or law enforcement preferred

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