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Job Details

Loss Prevention Supervisor

Company name
West Suburban Bank.

Lombard, IL
1 hit(s)  


West Suburban Bank

Category Loss Prevention
Type Regular Full-Time


Summary: Supervises and participates in daily Loss Prevention functions pertaining to the management and maintenance of electronic information. Responsible for overseeing daily operations and the administration access rights for new and existing software applications.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Supervises Loss Prevention staff, ensuring standards are being adhered to. Monitors daily operations, provides input related to staff performance, and performs general supervisory functions.
  • Recommends and/or assists in the hiring, progressive discipline, approval on performance evaluations, and performance development of staff.
  • Communicates changes of policies and procedures to staff personnel. Maintains control and regulatory compliance as measured by departmental audit reports.
  • Evaluates existing department operations for efficiency and effectiveness against loss and makes recommendations to the Loss Prevention Officer for areas of improvement.
  • Administers and oversees the maintenance of various existing IT security applications and user code/password applications.
  • Analyzes software capabilities and creates specifications in accordance with bank security policies and compliance regulations. Tests specifications to ensure security applications monitor appropriate activity. Manages software implementation process, reviews effectiveness, and makes changes as needed.
  • Coordinates with other department heads when implementing new and/or upgraded software applications. Participates in project meetings. Administers access rights within new software.
  • Develops and trains staff on overall maintenance of new and/or existing software applications.
  • Responsible for performing, or overseeing, the departments' quarterly and annual audits to ensure appropriate employee access to system applications. Provides timely and accurate documentation of audits.
  • Reviews and assigns the daily reports generated by various security applications. Follows up with customers, reports findings to the Loss Prevention Officer, and notifies law enforcement agencies of illegal and/or suspicious activity.
  • Responsible for timely and accurate processing of various disputes and/or loss claims filed by customers and/or financial institutions.
  • Responsible for performing, administering, and overseeing the processing of various collection efforts via financial institutions and/or company attorneys.
  • Responsible for performing or overseeing client verifications and background checks for new account deposits.
  • Responsible for tracing charged-back checks. Ensures follow-up on charged-back checks for overdrawn accounts.
  • Coordinates with the Loss Prevention Officer in investigative tasks and the implementation of Loss Prevention programs.
  • Communicates with outside parties including police personnel, vendors, and/or other financial institutions. Acts as a main point of contact in the absence of the Loss Prevention Officer.
  • Maintains daily activities and assigns daily tasks and special projects to the Loss Prevention staff.
  • Cross-trains Loss Prevention staff on policies and procedures and other jobs within the department.
  • Oversees work schedules and submits payroll for approval for assigned staff members.
  • All other reasonable duties as assigned.


Required Education and Experience:

  • Excellent computer skills. Proficiency in Microsoft Office Suite;
  • Strong verbal and written communication skills;
  • Excellent analytical skills. Strong attention to detail;
  • Extensive knowledge of all bank products, services, and operations;
  • Minimum of 5 years banking experience.
Preferred Education and Experience:

  • Minimum of 2 years IT Security and/or Loss Prevention related experience;
  • Minimum of 3 years supervisory experience;
  • Bachelor's degree or equiavelent work experience.
Requirements for performing Essential Functions:
On the job the employee may physically be required to sit, stand, walk, reach above shoulder level, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, communicate orally, reason, and analyze.

West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.>


Company Profile
Since 1962, West Suburban Bank has offered a level of service and responsiveness that the mega-banks, despite their posturing, can never hope to attain. Our employees, from our tellers to our key decision makers, live in the communities we serve, so we understand the needs of our communities and our customers. And, because decisions are made locally, not at some far removed corporate headquarters, we can react quickly when those needs change. Our investments also focus on the community. You won't find overseas investments or foreign market speculation on our balance sheet. Instead, you'll find the loans that have helped secure or improve the homes and businesses in the communities we serve. As businesses see their banking relationships become less personal and less responsive due to the increased pace of bank mergers and buyouts, many have been turning to community banks to recapture the level of service they once knew and still deserve. And while many of the banks have been trimming staff and cutting back on personal service, West Suburban Bank has been adding experienced business bankers to the staff. Today we are over one billion in size and have a corporate lending limit of over $38.5 million to a single business. We invite you to look over the Personal and Business Accounts we offer our customers, and to experience the benefits of community banking.

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