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Job Details

Loss Prevention Officer

Company name
DoubleTree by Hilton Torrance - South Bay

Location
Torrance, CA

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Profile

POSITION PURPOSE:

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

ESSENTIAL JOB FUNCTIONS/AREAS OF RESPONSIBILITY

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager or two-way radio, bending, stooping and kneeling as in performing CPR. Keep an accurate and legible daily log of all activities and tasks recorded/performed on each shift. Complete injury/incident reports whenever required throughout the shift.

Maintain order in the hotel, dealing with the welfare of guests, e.g.., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.

Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Must consistently exhibit a professional demeanor in all interactions with guests, team members, and all hotel ownership and/or management, and its representatives.

Must be able to consistently report to work on time as scheduled, and be prepared to work as scheduled.

Location/Region: Torrance, CA (US)

Company info

DoubleTree by Hilton Torrance - South Bay

Company Profile

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