Marriott International, Inc.
Posting Date Jan 2, 2018Job Number 17002JPKJob Category Loss Prevention & SecurityBrand The Ritz-CarltonSchedule Full-timeRelocation? YesPosition Type ManagementStart Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARYManages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.CANDIDATE PROFILE Education and Experience\u2022 High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.OR\u2022 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations\u2022 Assists in the development and implementation of emergency procedures.\u2022 Conducts investigation of all losses of property assets and refers to proper management for disposition.\u2022 Deploys security staff to effectively monitor and protect property assets.\u2022 Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.\u2022 Conduct periodic patrols of entire property and parking areas.\u2022 Recognize success across areas of responsibility.\u2022 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\u2022 Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.\u2022 Implements action plans to monitor and control risk.\u2022 Maintains required reports and documentation regarding patrols of property and parking areas.\u2022 Provides means for obtaining necessary medical attention on a timely basis.Leading Security/Loss Prevention Teams\u2022 Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.\u2022 Celebrates successes by publicly recognizing the contributions of team members.\u2022 Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.\u2022 Encourages and builds mutual trust, respect, and cooperation among team members.\u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.\u2022 Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.\u2022 Serves as a role model to demonstrate appropriate behaviors.\u2022 Solicits employee feedback, utilizes an \open door\ policy and reviews employee satisfaction results to identify and address employee problems or concerns.\u2022 Strives to improve service performance.\u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Ensuring Exceptional Customer Service\u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.\u2022 Empowers employees to provide excellent customer service.\u2022 Meet quality standards and customer expectations on a daily basis.\u2022 Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.Conducting Human Resources Activities\u2022 Assists in minimizing cost of accident claims through aggressive claims management.\u2022 Brings issues to the attention of Human Resources as necessary.\u2022 Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.\u2022 Conducts hourly employee performance appraisals according to Standard Operating Procedures.\u2022 Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\u2022 Administer property policies fairly and consistently.\u2022 Maintain first aid and CPR certifications required for Loss Prevention officers.\u2022 Handles guest problems and complaints.\u2022 Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.\u2022 Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities\u2022 Analyzes information and evaluating results to choose the best solution and solve problems.\u2022 Develops and maintains a working relationship with local law enforcement authorities.\u2022 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\u00a0The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Additional Info Minimum Age 18 years old Job Industries Food & Restaurant
Marriott International, Inc.
Website : http://www.marriott.com
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.